Venue Manager

Job Description

• Oversee the service of food items within restaurant areas and maintain overall responsibility for food service
• Ensure all staff abide to the company's Cycle of Service at all times
• Ensure that staff are reporting for duty and that the restaurant is adequately staffed
• Ensure work breaks are organized and in accordance with fluctuations in the volume of business
• Report and liaise regularly with (Ass.) General Manager regarding departmental performance and ensure he is informed of any relevant information or issues
• Ensure fair and equitable discipline, yet complying with company regulations
• Be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified
• Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
• Maintain a high degree of interest in self-development
• Attend meetings and training courses as required
• Adhere to the local municipality hygiene requirements
• Maintain internal staff files with training documents, appraisals, and any other relevant documents
• Oversee the recruitment process by always leading the second interview and having the final say on the hiring of line staff or new members of the management team for the venues
• Always get approval of the Operations Director when making an offer to a new employee; par levels and budgets have to be consistently reviewed by the Operations Manager & the General Manager
• Conduct staff appraisals every 6 months for all employees of the venue; appraisal forms to be submitted to the Operations Manager for review and signing off before being placed in the staff member’s personal file
• Develop & maintain an excellent working relationship with suppliers, contractors & partners involved with your venue
• To develop a close working relationship with the General Managers of each of the Solutions Leisure Group units
• Attend any meetings requested by Solutions Leisure senior management team and also ensure that a monthly staff meetings is held with the entire team working in the venue
• Ensure that the payroll process is done accurately by overseeing the attendance report, holiday forms and authorizing the payroll before submitting it to the Operations Manager
• Oversee the security department and the service provided by the contracted company
• Understands the government regulations affecting venue’s operations, ensuring the venue is operated in compliance with all the applicable laws, ordinances, regulations, and requirements of any state or municipal authority
• To act as a positive ambassador for the business
• Carry out any other reasonable request asked by the Directors