Head Waiter/Head Waitress

Job Description

• Follow our Cycle of Service at all times, and be fully familiar with every beverage and dish served in the venue in order to provide correct information/recommendations to guests when asked
• Ensure that the service is performed in a professional manner and in accordance with the style as specified by the Floor Manager
• Supervise cleaning of the agreed designated areas in accordance with laid-down procedures, morning/evening routines and hygiene requirements
• Assist with mise-en-place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and within the time allocated
• Ensure dirty or damaged checkered napkins are counted and exchanged for clean, usable items
• Take responsibility for service in the designated area of the Restaurant during the shift
• Assist the Floor Manager in the preparation and presentation of training programs, briefings and SOP’s
• Monitor sideboards and stations and ensure they are adequately stocked with replacement cutlery, napkins or other established needs, be they food or equipment
• Supervise the taking of order by the waiters from customers and ensure these are given to the appropriate person to execute
• Be totally familiar with the composition of all menu items
• Supervise the serving of food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner
• Ensure that the tables maintenance is always respected and that our guests are always at ease and comfortable when sat down at the table
• Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment
• Be aware of and practice good customer relations at all times and assist the guest in any way which does not adversely affect other customers
• Redirect customer complaints to the Restaurant Manager/General manager
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively
• Be continually aware of, and maintain, the highest standards of personal hygiene and dress code
• Ensure that any subordinate staff adhere to, and maintain the highest possible standards of personal hygiene and dress code
• Attend meetings and training courses as required
• Report any suspicious packages or parcels to management without delay
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes
• Make sure all records for floor department are always up to date on the start and end of the shift (including: floor set up/break down checklists, fire exit checks, floor cleaning checklists etc.)
• Carry out any other reasonable request asked by the management